Quality does not begin with the product; it begins with the consultation: on the right design for the right application. Quality continues into highly professional customer care, and is ultimately demonstrated in the product and its flawless finish. It is only in this way – as a process and with continual improvement – that quality becomes a customer benefit.
The highest standard is our standard
We consider the high expectations and standards of our customers and partners to be both an obligation and a challenge to achieve the perfect combination of quality, cost and time as strategic factors of success. We make all products and services available in a defined standard of quality:
- Comprehensive advice regarding application and design
- Qualified, service-oriented customer care
- Constantly high level of product quality
- Flexible and on-time delivery
- Outstanding processability of our products
- Compliance with agreed conditions
Quality management ISO 9001: Here at Surteco Australia, we are working towards obtaining our ISO 9001 accreditation and are expecting to be certified in 2022. The control and assurance of our quality objectives is of high importance and will be subject to the quality management system established specifically for this purpose. Surteco GmbH in Germany is ISO 9001 certified; this is an accreditation we're very proud of.
Surteco GmbH DQS certificate ISO 9001
Teamwork leads to the goal
Our goal is to provide our customers at all times with a product that perfectly fulfils its intended purpose. We can only judge the achievement of this goal with you, our customers: only by working together can requirements and expectations be precisely defined. Not least because, often, these have not been expressly formulated beforehand. But we want to prove ourselves time after time as your reliable and solutions-oriented partner.
Design quality demands expectations
We are committed to design expertise and work towards it every day, to always be able to offer you the most relevant new designs.
Made from the trunk of the rotang palm, more commonly known as the rattan palm, the Rotang decor features a one-of-a-kind design, thanks to the unusual arrangement of woven rattan fibres.